Property & Tenants · Tenant Management
From move-in to renewal, nothing falls between systems.
Tenant records, the lease journey, communication, requests, renewals and payment-related coordination, all connected to the unit and the lease.
What we see
Requests and renewals that go missing
A tenant's request is not connected to their unit, their lease or the asset that failed. Renewal dates surprise everyone. Conversations happen by phone and leave no record, so the next person starts from zero.
- Requests received by call, email and message with no single list
- Renewal conversations that start too late
- Tenant history spread across inboxes
- No clear answer to 'what is happening with my request?'
What changes with Osyro
Tenant Management
01
Tenant records
Contacts, documents, lease terms and the full history of requests and conversations in one place.
02
The lease journey
Move-in, inspections, changes, renewal and move-out as steps on the record, with the documents attached.
03
Requests in context
A tenant request becomes a work order linked to the unit and asset, with status the tenant can see.
04
Renewals seen earlier
Expiries, renewal risk signals and draft renewal messages appear while there is still time to act.
05
Payment-related coordination
Collections status and reminders connected to the lease, where available in your configuration.
A believable scenario
A request, start to finish
Illustrative example. Not measured system data.
Tenant Management
Illustrative example- Tenant
Reports through the tenant portal: 'The AC in 1204 is leaking and has stopped cooling.'
- Osyro
Identifies the unit and the AC asset, classifies the issue and suggests priority and trade for the supervisor to confirm.
- Supervisor
Assigns a technician. The tenant sees the appointment in the portal.
- Technician
Completes the job; notes are summarised on the work order and written to the asset's history.
- Property manager
Three months later, prepares the renewal with the tenant's full request history in view.
Supporting products
Property Core
Lease and tenant records
Tenant Portal
Self-service requests, status and documents
Questions
What buyers usually ask
Solutions
Related solutions
See the tenant journey on one record.
Bring a real request or an upcoming renewal. We will show the whole path.