Good CAFM software for an FM company is the one your technicians use on site, because every SLA report, client dispute and asset history depends on what they record. Look for offline mobile apps with before-and-after photos, checklists and signatures, SLA escalation before deadlines, fast onboarding of new sites, and reporting by contract. Osyro CAFM is built around these requirements, and its customers close about 10,000 work orders a month on it.
What FM companies need that in-house teams don't
An in-house facilities team looks after one owner's buildings. An FM company runs many contracts for many clients, and each client has its own SLAs, reporting requirements and level of scrutiny. So the FM company has to prove its work, mobilise quickly on new contracts and know which contracts make money.
Evaluation checklist
- Technician app: iOS and Android, offline work, checklists, customer signatures, QR and barcode asset scanning, time tracking, spare parts and before-and-after photos.
- Request intake: requests from calls, email, portals and tenants become classified work orders with a unit, asset, priority and trade.
- Dispatch: technicians matched on skills and availability, with supervisor approval.
- SLA management: clocks that escalate while there is still time to meet the deadline, and reports you can show the client.
- Planned maintenance: preventive schedules generated from the asset register.
- Asset history: every completed job written to the asset, so repeat faults and costs are visible.
- Multi-site and multi-contract: you should be able to onboard a new site by configuring it, without a fresh implementation.
- Reporting: SLA compliance, job volume and profitability by site and contract.
- Your brand: white-labelled apps that show your clients and staff your company's name instead of the software vendor's.
How Osyro CAFM approaches it
Osyro CAFM is part of the Osyro platform, so each work order is connected to the property, unit, lease and tenant it belongs to. Technicians use native iOS and Android apps, which also work offline. Enterprise FM clients can publish their own white-labelled app powered by Osyro, as MMS in Qatar has done. Tenants can also raise requests by talking to OsyroAI, which turns a description like "the AC in 1204 is leaking" into a classified work order.
Frequently asked questions
What is the difference between CAFM and CMMS?
CMMS focuses on maintaining equipment. CAFM adds the facility and space context around it. FM companies usually need both, with work orders and assets connected to buildings, units and contracts, and Osyro CAFM covers both.
Can technicians attach photos as proof of work?
Yes. Osyro's technician app records before-and-after photos, notes and customer signatures on each job. That record settles most client disputes without a meeting.
Is Osyro CAFM available outside Qatar?
Yes. Osyro is a global product, with customers in Qatar, the United States, the United Kingdom and Malaysia.
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